Centro Ortopédico do Sul Lda respects your privacy and takes measures to protect the data you share with us (such as email, address, phone contact, etc.). This Privacy Policy has been created exclusively to explain how we collect your data, why we do so, and what your rights are regarding its use.
By using the website, as well as other platforms of Centro Ortopédico do Sul, we consider that you agree to our Privacy Policy.
- Source and Types of Personal Data Collected
- Purpose of Personal Data
- Privacy and Protection of Personal Data
- Retention and Storage of Personal Data
- User Rights
- Cookies Policy
- Changes to Centro Ortopédico do Sul Lda’s Privacy Policy
- Contacts
Source and Types of Personal Data Collected
Personal Data refers to any information that can identify you as an individual, such as name, address, email, phone contact, tax number.
This information may be collected through:
• Registration process on our website when creating your customer account;
• Transaction information at the time of making a purchase through our website;
• Copies of communication records and contacts exchanged between the user and Centro Ortopédico do Sul;
• Responses provided in surveys for statistical analysis purposes;
• Usage, views, and technical data, including your device identifier or IP address, when you visit our website or open emails we send;
• Searches made on our website;
• Filling out forms available on our website;
• Subscription to Newsletters;
• Other Marketing initiatives aimed at collecting contacts.
Purpose of Personal Data
The data collected on our website is intended for:
• Providing information about products and services to our customers;
• Clarifying any questions related to order processing and/or potential complaints;
• Processing customer inquiries;
• Processing and delivering orders;
• Sending information about promotions;
• Sending information about the launch of new products;
• Market research, customer profiling, and preferences analysis, aiming to:
• Detect potential market trends;
• Create personal suggestions;
• Analyze user behavior to improve the shopping experience;
• Optimize our products and services;
• Sending invitations to initiatives involving Centro Ortopédico do Sul Lda;
• Campaigns and events related to the company, its affiliates, or partners;
• Detecting, investigating, and preventing activities that may be illegal or violate our policies.
In order to comply with some of the above objectives, Centro Ortopédico do Sul may share your personal data with third-party subcontractors for the provision of support services, such as financial organizations, anti-fraud entities, technological service providers, logistics, customer service providers, and/or transaction analysis services carried out on the Platform to provide users with sufficient guarantees in the context of commercial transactions, etc.Your data will not be used for purposes other than those for which you have given your consent.If you choose not to provide your data, you will be unable to purchase our products or access information about certain services, offers, promotions, and content related to the company, its affiliates, or partners.
Privacy and Protection of Personal Data
The personal data you provide will be processed for the purposes described in the "PURCHASE AND SALE" section of the Terms and Conditions by Centro Ortopédico do Sul Lda.
Thus, Centro Ortopédico do Sul Lda is responsible for processing your personal data, through automated or non-automated means, from collection, organization, storage to deletion, ensuring confidentiality of all the data you provide.
Centro Ortopédico do Sul Lda is committed to strictly complying with the regulations on personal data processing, as currently provided for in Regulation (EU) 2016/679, of the European Parliament and the Council of April 27, 2016.
Centro Ortopédico do Sul Lda ensures that the data collected is strictly necessary for managing customers (including profiling), marketing and advertising, invoicing purchases, deliveries, and complaints.
Centro Ortopédico do Sul Lda only uses subcontractors who provide sufficient guarantees for compliance with the GDPR (EU 2016/679) and the internal privacy and data protection policy of the data controller, ensuring the protection of the data subject's rights.
Retention and Storage of Personal Data
Your data will be stored for a period of five years from the granting of this consent or, if you have entered into a purchase or service contract with us, they will be stored for ten years from the date of the last purchase made, or for a longer period if required by law.
User Rights
At any time, and free of charge, you can exercise the right to request from Centro Ortopédico do Sul Lda:
• Access to your personal data;
• Request correction of your personal data;
• Request the deletion of your personal data;
• Request limitation of the processing of your personal data;
• Request opposition or withdrawal of previous consents;
• Request portability of your data to another entity you designate.
If there is a legally imposed obligation that overrides these rights, Centro Ortopédico do Sul Lda will justify the respective refusal.If you believe that your data is not being processed in accordance with the applicable legislation, particularly European and national laws, we remind you that you have the right to lodge a complaint with a supervisory authority.
Cookies Policy
A cookie is a small text file that a website places on your computer, phone, or any other device, containing information about your browsing on that site.
Changes to Centro Ortopédico do Sul Lda’s Privacy Policy
Centro Ortopédico do Sul Lda reserves the right to update this Privacy Policy periodically. Any updates made will be announced not only through our website but also through other communication channels that the company deems most appropriate. The information will be sent to all our customers or potential customers through the contact means provided.Continued use of our website, applications, services, and resources after such communication will be deemed as your acceptance of such changes.The version in effect was published on 04-03-2021.
Contacts
If you have any questions regarding our privacy policy, please contact us through the following means:
• Email: pd@centroortopedicodosul.com
• Phone: 289 702 869
• Address: Data Protection Officer (DPO)
• Centro Ortopédico do Sul Lda
• Zona Empresarial de Marim, Lote 7
8700-230 Olhão
For any legal issues, you can contact the competent authority, the National Data Protection Commission (www.cnpd.pt).